Returns & Refunds

Kids grow fast and sizing isn't always obvious, so we keep returns simple. You have 14 days from the day your order arrives to request a return or exchange.

What can be returned

• Items that are unworn and unwashed, with original tags attached.
• Items in their original packaging where possible.

What cannot be returned

• Underwear, socks and other hygiene items once the packaging is opened.
• Items marked "final sale" or bought with a clearance discount.
• Gift cards.

How to start a return

1. Email hello@babieswear.online with your order number and the items involved.
2. We'll reply within one working day with a return authorisation and address.
3. Pack the items securely and send them with a trackable service.

Exchanges

Size exchanges are free — we cover the cost of sending the replacement out. If the size you need is out of stock we'll offer a refund or store credit instead.

Return shipping costs

Return postage is paid by you unless the item is faulty, damaged or incorrect, in which case we refund your postage in full.

Refund timeline

Once your return reaches us we inspect it within two working days and issue the refund to your original payment method. Bank processing usually takes a further 5–7 working days. Cash-on-delivery orders are refunded by bank transfer.

Faulty items

If something arrives faulty or develops a manufacturing fault within 30 days, contact us with photos. We'll arrange a free replacement or full refund, including delivery charges.

Cancellations

You can cancel an order free of charge any time before it is dispatched — just email us as soon as possible with your order number.